Accessibility Policy

Statement of Commitment

K1 Speed Canada works hard to provide a safe, fun and inclusive environment for all. In accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), we will continue to operate in a way that allows all, including our customers with disabilities, to maintain their dignity and independence. Under the AODA, the Integrated Accessibility Standards Regulation (IASR), K1 Speed Canada is committed to meeting the needs of people with disabilities by continuing to remove and prevent barriers of accessibility in all areas including employment, information and communication, design of public spaces and customer service.

Safety is a top priority at K1 Speed Canada. Racing is a fun, interactive sport but it can also be dangerous if not done properly. K1 Speed will make efforts to allow people with different types of disabilities to race, but only when it can be done safely. Please note that some injuries, even those that may appear minor and/or temporary may hinder someone’s ability to race. The ultimate determination on eligibility to race must rest on the discretion of the onsite Management team to ensure everyone’s safety.

Please contact K1 Speed Canada to learn more about our policies and to discuss your specific accessibility needs.

K1 Speed Canada has the right to refuse track access when driving would not be safe for the individual and/or other customers.

AODA and the IASR

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is an Ontario Law that mandates that organizations become more accessible to people with disabilities. The Integrated Accessibility Standards Regulation (IASR) falls under the AODA and lists five standards for accessibility.

• Information and Communication
• Employment
• Transportation (not applicable to K1 Speed Canada)
• Design of Public Spaces
• Customer Service

Information and Communication Policy

At K1 Speed Canada safety is our top priority, that is why we communicate with our employees and customers in a number of different ways, keeping in mind that we all don’t receive and relay information in the same way.

1. In person communication

   • At every K1 Speed Canada location, when you enter, you are greeted by a sales associate who is available to answer any question you may have.
   • Before your first race, a knowledgeable track associate takes customers through a mandatory briefing session on indoor kart racing safety rules and regulations.

2. Onsite printed materials

   • At all our K1 Speed locations we have multiple posters, TV screens, pamphlets and rules handouts for our customers.

3. Phone

   • We make answering the phone a priority at K1 Speed. Our general phone number provides general information and options to speak to a sales associate, manager or an event planner. If they are not available, we encourage customers to leave a voicemail so we can get back to them in a timely manner.

4. K1Speed.ca

   • K1Speed.ca allows customers to read and review details of our operation from the comfort of their own desktop, laptop or mobile device. Areas like Rules, FAQ and Latest News, give customers information on pricing, rules and more.
   • Customers can also complete their registration online.
   • Photos found on our website are alt text.
   • “Contact” option located at the bottom of our webpage.

5. Social Media

   • K1 Speed Canada can be found on many social media platforms including Facebook and Instagram. There you will find information about sales, events and general information about K1 Speed. Any customer who uses the messaging options though our social media sites will also be responded to.

6. Upon requests

   • Upon request, K1 Speed can provide information to the customer in their preferred method, including printing material in large format and spending more time one-on-one to go over rules and regulations. In the case where K1 Speed can not accommodate their request, we will do our best to find a solution to meet the customer’s needs.

Employment Standards Policy

K1 Speed is an equal opportunity employer committed to continuing to create a workplace culture of inclusion and diversity, knowing that the strengths in our differences allow us all to grow and provide an excellent employee and customer experience.

1. Recruitment

   In accordance with the Accessibility for Ontarians with disabilities Act, (AODA), if at any time during the recruitment process you require code-protected accommodations, please let K1 Speed know and we will do our best to accommodate.

2. Employment

   Any employee, at any time who requires accommodation is asked to speak directly with their General Manager and/or HR Manager. K1 Speed along with the employee will make an individual accommodation plan. K1 Speed will accommodate up to the point of undue hardship.

Design of Public Spaces Policy

1. Entrance

   • K1 Speed Canada locations are accessible by having one or more of the following: a ramp, automatic doors (some with a push button), or large garage style doors.
   • If a customer is having difficulty accessing the entrance, we ask that they contact us ahead of time and we will be more than happy to assist.

2. Sales Counter

   • Many of our sales counters offer areas that are high enough to learn on and low enough for a person using a wheelchair/scooter to use.
   • In situations where a customer can not reach the top of our counter we do have pin pads that can be passed directly to the customer.
   • We accept different forms of payment including cash, credit and debit cards.
   • Our merchandise is displayed at different eye levels.

3. Track

   • If there are customers who are unable to race, we have a viewing area inside of the track area, with tables and stools that can be moved if needed.
   • The briefing area is large enough to comfortably fit 10+ people.

4. Arcade

   • The arcade area is set up in a way that allows access and easy movement from game to game.
   • There are large areas for spectators to watch others play as well.

5. Paddock Lounge

   • There are multiple different seating arrangements located in the Paddock Lounge, including bar seats, stools and chairs. Many of these options can be rearranged to accommodate the preferences of our customers.
   • There is space between tables to accommodate customers with assistive devices.

6. Restrooms

   • Each K1 Speed location is equipped with a minimum of one accessible restroom.

Customer Service Policy

K1 Speed is committed to provide a high level of customer service for all, believing that every customer should be treated respectfully, so their independence, and dignity does not alter. K1 Speed will review this policy a minimum of every 5 years and adjust accordingly.

1. Communication

   • K1 Speed has many methods of communication to interact with customers, including phone, email, and in person.
   • If there is a preferred method of communication of one of our customers, we will make reasonable efforts to accommodate, including printing documents with larger print, adjusting the brightness on our computer screens, or communicating in a quieter area.

2. Assistive Devices

   • Assistive Devices are allowed in all our K1 Speed facilities that are open to the public.
   • The only areas where certain assistive devices would not be allowed is when on a kart. Customers are encouraged to contact K1 Speed Canada to clarify what assistive devices are allowed on a kart.

3. Service Animals

   • Service animals are allowed in all our K1 Speed Canada facilities areas that are open to the public. The only areas where service animals are not permitted, in the kitchen (which is not open to the public) and on the track or in a kart.

4. Support Person

   • Support persons are more than welcome in our facilities at no cost. The only cost would be if they choose to participate in a race, arcade or purchase food or beverages.
   • Racing is individual and therefore a support person is not allowed in the same kart as the person with a disability.

5. Accessible Services

   • K1 Speed will make all reasonable efforts to communicate with customers when an accessible service is not available.
   • K1 Speed will work quickly to get accessible service back up and running in a timely manner.
   • We encourage customers to contact K1 Speed ahead of time to see if a specific accessible service is available, for example, to make sure our accessible men’s washroom is open.

6. Feedback

   • K1 Speed welcomes feedback from all customers and will review each one separately.
   • Feedback can be provided in a number of ways including, over the phone, online using our “Contact”, located at the bottom of the page, online, through our social media sites and in person.

Training Employees on K1 Speed Accessibility Policy

K1 Speed will train all employees on AODA and our Accessibility Policy in accordance with the law and regulations. New employees will be trained in their first week. All training will be documented and tracked.

Training will include but not limited to:

• Requirements of the AODA
• K1 Speed’s policy on providing accessible customer service
• Tips on how to interact with people with various types of disabilities, including people who use assistive devices and/or service animals.

K1 Speed Accessibility Plan

K1 Speed is committed to reviewing our policy on a regular basis, updating it as needed and training all employees on how to provide the best customer service to all our customers, including those with disabilities. We will continue to look for and remove any barriers that might hinder a customer from accessing our goods, services and or facilities. We encourage questions and feedback by our employees and customers and will respond accordingly.

Where to Find our Accessibility Policy and Plan

Our Accessibility Policy and Plan can be found at K1Speed.ca. If requested we can also provide a copy to our customer in print.